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Welcome to Customer Care

At GrammaBettys.com we are committed to offering you the best gourmet candies shopping experience.

If you have questions or concerns on your order or would like to offer comments or suggestions please contact us using the following information or use our contact form below:

Toll free: 1-877-521-2655
Monday to Friday, 8 a.m.-5 p.m. PST.
Direct: 714-521-0555
Monday to Friday, 8 a.m.-5 p.m. PST.
Fax: 714- 521-0545
Email: ask@grammabettys.com
Snail mail: 13337 South Street Ste 14, Cerritos, CA 90703

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Security

For Large Discounts or Fundraising Events call us at 1-877-521-2655 and ask for our Business Gifts Coordinator. Monday through Friday 8:00 am 5:00 pm, PST.

If you are inquiring about an order, please include the following:

  • Your name
  • Your phone number
  • Your order number (if available)
  • Your account number (if available)

Help

If you need any help navigating orders or the website just give us a call. A representative will help you through your ordering process. Our offices are open 8 a.m.-5 p.m., PST.

Our Promise to you begins when your order is placed. Whether your order needs extra care due to a warm climate or other factors, we will ensure extra care to guarantee safe arrival. When you order Gramma Betty's Gourmet Candies rest assured that your order will arrive in perfect condition.

However, if for any reason your order does not meet with your satisfaction, simply return it to us for a prompt, courteous replacement, exchange or refund.

Ordering

To Order simply use our secure online shopping cart to order your products. It is our policy that your information will not be sold to other vendors for any reason.

Using the Shopping Cart
Navigate to the online shopping cart page and select the product you wish to purchase. Once you are on the item's details page click on Add to Cart. You will then have the ability to either increase the quantity of any item that is listed, continue shopping or proceed to checkout where you will be prompted to enter your shipping and billing information.

Secure Online Transactions
Your security is important to us and as such we have the secure server seal to protect your purchases and information. Please enjoy a confident shopping environment and our secure checkout procedure.

GrammaBettys.com is concerned about the safety and security of our customers. However, keep in mind that customer protection is a two-way street. When buying or selling on any online venue, caution must always be practiced.

We want to make sure your ordering process is easy.
We encourage our customers to sign up to make it easier for your future orders. We also have a gift-giving database to remind you of upcoming events to send your next Gramma Betty's gift.

Payment Types
To make ordering quick and easy we invite you to use your MasterCard, Visa, PayPal account or check cards with MasterCard and Visa logos. Or, you can use Gramma Betty's gift cards.

Gift Information
Please be sure to indicate in the space provided if you'd like to send a gift message with your shipments. Your personal message will be printed on a simple card enclosed with your gift recipient's package.

Also, it's important to check the accuracy of your recipient's address before placing your order. We're sorry, but we cannot be responsible for lost or spoiled product shipments when inaccurate shipping addresses are provided to us.

Shipping Information
We take as much care in shipping our gourmet candies as we do when making them. We offer shipping through UPS. For Canadian orders please call us at 1-877-521-2655.

We ship overnight if the order is received by 2 PM, PST, Monday-Thursday (excluding Friday, Saturday and Sunday delivery), second-day and no-standard shipping. You can also select a specific delivery date that works better for you. We do not ship on Fridays, weekends OR holidays. Shipment via APO address must be sent via standard shipping and cannot be guaranteed delivery by a specific date. These orders may take up to two weeks to be delivered, so allow ample time.

Tracking: You can track you order using either UPS at www.ups.com/tracking.

Order Tracking
An order receipt will be sent to your email address immediately after placing your order. You will receive an order confirmation email with your order number within 2 hours of your order. Please review this information as soon as possible to ensure all addresses, items and arrival dates are correct. If you need to make any changes to your order, contact Customer Care at ask@grammabettys.com or call 1-877-521-2655 Monday through Friday, 8 a.m.–5 p.m. PST OR call us direct at 714-521-0555,Monday through Friday, 8 a.m.-5 p.m. PST.

Returns
If for any reason you need to return an item please call us for a shipping slip.

Care & Storage
Please store candies in a cool, dry place with a temperature ranging from 60-75˚F. If the temperature exceeds 75˚F some of the candy will develop a whitish cast known as "blooms." The candy will still be fine to eat.

In hot climates during summer months candies can be stored in the refrigerator, although this isn't ideal as the candy may absorb odors from other foods. Dark chocolate actually improves with age, like a fine wine, if stored in an airtight container at 60-65˚F. Avoid direct sunlight and humidity should remain below 60%.

To store Gramma Betty's Gourmet Candies for more than two weeks but no more than six weeks, place it in the refrigerator in a tightly closed plastic bag and freeze. To eat just thaw in the refrigerator in the plastic package until completely unfrozen, then enjoy!

Our Promise to you begins when your order is placed. Whether your order needs extra care due to a warm climate or other factors, we will ensure extra care to guarantee safe arrival. When you order Gramma Betty's Gourmet Candies rest assured that your order will arrive in perfect condition.

However, if for any reason your order does not meet with your satisfaction, simply return it to us for a prompt, courteous replacement, exchange or refund.